Understanding Negative NPS Score: Causes, Impact and Solutions
Lumoa
JUNE 14, 2023
A survey of over 3,200 random customers revealed that an overwhelming 75% would likely share their negative experiences with friends and family. In contrast, merely 42% said they’d recommend a product or service they enjoyed. Train your Staff to Become Customer-centric How do you create a customer-centric culture?
Let's personalize your content