Guest Blog: In the CX world, tracking these metrics is a way of life!
ShepHyken
MAY 26, 2017
seconds in 2009! But now with the explosion of Customer Experience into the mainframe, tracking more of experiential metrics has become the norm, and if you aren’t doing it, chances are that you’re actually clueless about how your business ranks against competitors and also in the minds of consumers. Net Promoter Score (NPS).
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