12 overcoming-your-own-not-me 2010 Related Topics 
Kustomer
NOVEMBER 25, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. If going above and beyond to delight your customer is so expensive, what can leaders do to save money and still be delightfully effective?
Kustomer
MARCH 12, 2020
Back in 2010 Matt Dixon wrote an article titled “Stop Trying to Delight Your Customers”, that went against all of the strategies companies currently use to create a positive customer experience and motivate meaningful interactions. They want to be in control and you want them to keep using your digital channels.
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