2010 Customer Retention Customer Satisfaction Poor Customer Service 
Service Untitled
MAY 13, 2010
Service Untitled The blog about customer service and the customer service experience. High ratings for customer satisfaction directly correlates to a happy, knowledgeable and friendly staff. Appreciate the staff, and collect the data to improve customer satisfaction.
C3Centricity
DECEMBER 3, 2018
74% of consumers have spent more due to good customer service (Source: Entechus.com). 89% of consumers have stopped doing business with a company after experiencing poor customer service. Source: RightNow Customer Experience Impact Report). Source: Customers 2020 Report). (Source: CEI Survey).
Retently
FEBRUARY 27, 2019
Data reveals that one-third of consumers are likely to switch brands after a single instance of poor customer service. As such, it’s important to get customer service right. Better customer service equals a better customer experience. Send out customer satisfaction surveys – NPS and CSAT.
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