Avoid This Customer Service Mistake with Matt Dixon
Kustomer
NOVEMBER 25, 2021
So, the article you’re referring to, we wrote this article back in 2010. This was a multi-year, probably 10 year plus research effort. I mean that was 2010 you said was that came out a couple of years later. One of the things that came out of the research was this idea of the customer effort score.
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