Leading Customer Experience in a Service Business, With Renee Cacchillo [CB014]
Customer Bliss
JULY 26, 2016
Welcome back to The Chief Customer Officer Human Duct Tape Show. In this episode I speak with Renee Cacchillo, who is the Senior Vice President of Customer, Brand and Technology at the Safelite Group. ” Operational performance and people performance can be aligned better via this type of customer journey mapping.
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