Customer Experience Is… What, Exactly?
Experience Investigators by 360Connext
MAY 20, 2015
In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. Keep banking on metrics like the lukewarm customer satisfaction rating your customers provide when they are literally walking out the door. They will seek out your competitors just to spite you. Don’t believe me? That’s fine.
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