Customer Experience Is… What, Exactly?
Experience Investigators by 360Connext
MAY 20, 2015
In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. They will carry those emotions with them as they tell their spouses about how YOUR BUSINESS ruined their days. They will go out of their way to persuade people to avoid your offers. They will seek out your competitors just to spite you.
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