2012 Average Handle Time Call Center Customer Satisfaction 
Comm100
OCTOBER 30, 2017
Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center or contact center you’ve probably seen the same mistakes being made by management over and over regardless of the company, the market, the product or customer base.
Comm100
SEPTEMBER 7, 2017
It means knowing how to de-escalate a situation with an angry customer, and using problem solving skills to make sure that everyone walks away from the interaction satisfied.”. Average handle time is of great significance to customer satisfaction. Live chat customer service is rapidly becoming a norm.
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