Remove 2012 Remove Competitive Advantage Remove Customer Experience Design Remove Customer Satisfaction
article thumbnail

CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

Optimized and digitized technology processes, online and mobile apps, speed, metrics and personalization are what today’s customers demand. The banking and financial industries are impacted because of more and more regulatory and compliance issues that affect all business processes and customer satisfaction. Randy Hernandez.

2016 111
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy.

2020 132