CSM Magazine

JUNE 8, 2023

That gives companies with stellar customer service a serious competitive advantage. Exceptional customer service that resolves complaints promptly and respectfully also increases the likelihood that shoppers or clients will recommend a business to their friends, family, and colleagues. And for good reason.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Airlines Travel 52

CSM Magazine

JUNE 12, 2020

This interconnectivity enables us to analyze the customer’s perceptions of value through a holistic lens. Employing automated attendants or virtual assistants alone does not guarantee a positive customer service experience because not all product and service support issues lend themselves to a digital-only environment. Lampton, PhD.,

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

SurveySensum

JULY 14, 2020

Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Jaakko Männistö – Head Coach at CX Academy.

2020 132

2020 Customer Experience Magazine Consulting 132

Bold360

NOVEMBER 21, 2016

Optimized and digitized technology processes, online and mobile apps, speed, metrics and personalization are what today’s customers demand. The banking and financial industries are impacted because of more and more regulatory and compliance issues that affect all business processes and customer satisfaction. Randy Hernandez.

2016 111

2016 2017 Customer Experience Social Media 111