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CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

Optimized and digitized technology processes, online and mobile apps, speed, metrics and personalization are what today’s customers demand. The banking and financial industries are impacted because of more and more regulatory and compliance issues that affect all business processes and customer satisfaction. Randy Hernandez.

2016 111
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.

2020 132