Tricia Morris
AUGUST 11, 2015
In a new Government Business Council Report titled The Path to Customer-Centric Service , 67% of surveyed federal managers say their organization’s service is on par with that of the private sector. But, according to leading consumer surveys, customer satisfaction ranks near the bottom of a cross-industry comparison. Click here.
Magellan Solutions
FEBRUARY 13, 2022
After examining 82 research papers in 2012, it was revealed that ISO certification has “clear benefits” on organizations. That means, in terms of operations, customer happiness, and staff engagement levels, ISO has a positive impact on their process. Firms pay for our service to deliver expert, and personalized care. .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
DECEMBER 8, 2015
Training and staff retention was cited as the top challenge by 33 percent of respondents, a big shift from ASQ’s last customer service survey in 2012, when it was rated as the least significant challenge. Twenty-nine percent surveyed this year said managing customer expectations was their No.
Natalie Petouhof
FEBRUARY 4, 2016
By helping customer service teams answer common questions faster , Wise Auto Response removes a high percentage of tickets from the queue, freeing up agents’ time to focus on more complex tickets and drive higher levels of customer satisfaction. Founded in 2012,Wise.io How Does it Work? Follow at @wiseio.
Magellan Solutions
JULY 5, 2021
Eastvantage is a Euro-Filipino outsourcing firm that offers the following service to SMEs: Customer Care Support. This can be a great advantage especially if the SME is aiming for a higher customer satisfaction rate. BMG outsourcing is an Australian-owned company established in 2012. Eastvantage Business Solutions.
SmartKarrot
FEBRUARY 16, 2022
With CX in mind, here are some general customer experience statistics – 89% of businesses compete primarily on the basis of customer experience (CX). 42% of customers would not mind paying more when offered a warm and friendly customer experience. Companies with a greater focus on customer satisfaction have 1.5x
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].
Expert insights. Personalized for you.
81 
Let's personalize your content