Tricia Morris

AUGUST 11, 2015

In a new Government Business Council Report titled The Path to Customer-Centric Service , 67% of surveyed federal managers say their organization’s service is on par with that of the private sector. But, according to leading consumer surveys, customer satisfaction ranks near the bottom of a cross-industry comparison. Click here.

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Government Customer Service White Paper 2015 81

Magellan Solutions

FEBRUARY 13, 2022

After examining 82 research papers in 2012, it was revealed that ISO certification has “clear benefits” on organizations. That means, in terms of operations, customer happiness, and staff engagement levels, ISO has a positive impact on their process. Firms pay for our service to deliver expert, and personalized care. .

Call Center 40

Call Center 2013 Document 2012 40

Clarabridge

JANUARY 26, 2017

In 2012, Obama had seven times the Twitter followers than Romney, 3 times the Facebook followers and those followers showed significantly higher passion and engagement in social chatter. Doing so allows you to better understand your customer base. Listen First, Ask Second.

Social Media 40

Social Media 2012 Loyalty Feedback 40

Clarabridge

JANUARY 26, 2017

In 2012, Obama had seven times the Twitter followers than Romney, 3 times the Facebook followers and those followers showed significantly higher passion and engagement in social chatter. Doing so allows you to better understand your customer base. Listen First, Ask Second.

Social Media 40

Social Media 2012 Loyalty Feedback 40

Clarabridge

JANUARY 26, 2017

In 2012, Obama had seven times the Twitter followers than Romney, 3 times the Facebook followers and those followers showed significantly higher passion and engagement in social chatter. Doing so allows you to better understand your customer base. Listen First, Ask Second.

Social Media 40

Social Media 2012 Loyalty Feedback 40

Magellan Solutions

JULY 5, 2021

Eastvantage is a Euro-Filipino outsourcing firm that offers the following service to SMEs: Customer Care Support. You no longer have to be blindsided by the result of your outsourcing investment since you have metrics to go by. This can be a great advantage especially if the SME is aiming for a higher customer satisfaction rate.

Call Center 40

Call Center 2021 E-support 2012 40

Bold360

NOVEMBER 21, 2016

Optimized and digitized technology processes, online and mobile apps, speed, metrics and personalization are what today’s customers demand. The banking and financial industries are impacted because of more and more regulatory and compliance issues that affect all business processes and customer satisfaction. Brock Murray.

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2016 2017 Customer Experience Social Media 111