Clarabridge

JANUARY 26, 2017

It’s just that you need to be careful about how you structure surveys and how you interpret the results, otherwise results may not accurately represent your customer base. In also unearths details about the issues and topics that truly matter to the customer. Doing so allows you to better understand your customer base.

Social Media 40

Social Media 2012 Loyalty Feedback 40

Clarabridge

JANUARY 26, 2017

It’s just that you need to be careful about how you structure surveys and how you interpret the results, otherwise results may not accurately represent your customer base. In also unearths details about the issues and topics that truly matter to the customer. Doing so allows you to better understand your customer base.

Social Media 40

Social Media 2012 Loyalty Feedback 40

Clarabridge

JANUARY 26, 2017

It’s just that you need to be careful about how you structure surveys and how you interpret the results, otherwise results may not accurately represent your customer base. In also unearths details about the issues and topics that truly matter to the customer. Doing so allows you to better understand your customer base.

Social Media 40

Social Media 2012 Loyalty Feedback 40

Magellan Solutions

JULY 5, 2021

Customer-based Organization. – Does the BPO firm consider your customers as their customers too? – Do they get you involved in any decision-making process pertaining to the development of both the agents and customer service? BMG outsourcing is an Australian-owned company established in 2012.

Call Center 40

Call Center 2021 E-support 2012 40

Bold360

NOVEMBER 21, 2016

Optimized and digitized technology processes, online and mobile apps, speed, metrics and personalization are what today’s customers demand. The banking and financial industries are impacted because of more and more regulatory and compliance issues that affect all business processes and customer satisfaction.

2016 111

2016 2017 Customer Experience Social Media 111

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132