2012 Competitive Advantage Customer Satisfaction Roadmap 
CSM Magazine
JUNE 12, 2020
This interconnectivity enables us to analyze the customer’s perceptions of value through a holistic lens. Employing automated attendants or virtual assistants alone does not guarantee a positive customer service experience because not all product and service support issues lend themselves to a digital-only environment. Lampton, PhD.,
SurveySensum
JULY 14, 2020
Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Jaakko Männistö – Head Coach at CX Academy.
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