Remove 2012 Remove Culture Remove Customer Satisfaction Remove Customer Service Strategies
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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John Formica Follow @JohnFormica. Kerry Bodine Follow @kerrybodine.

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Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

Don’t assume that their mother or father, or previous employer taught them what really great service looks like. Have a written service strategy. Q: What other successful customer service strategies have companies adopted by studying Ritz-Carlton? A: It’s all about empowerment.