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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs.

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Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

NOVEMBER 28, 2012

Don’t assume that their mother or father, or previous employer taught them what really great service looks like. Have a written service strategy. Q: What other successful customer service strategies have companies adopted by studying Ritz-Carlton? A: It’s all about empowerment.

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