2012 Customer Engagement Customer Expectations Virtual Agent 
CSM Magazine
JUNE 12, 2020
Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. Impact of Globalization.
ProProfs Chat
JUNE 14, 2019
40% of all Americans believe that businesses have begun to better focus their attention on customer service. 75% of brands report that they are measuring customer engagement, but cannot define what it is. Takeaway: Customers today have higher expectations from brands. Customer Service Stats for Social Media.
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