2012 Customer Engagement Customer Satisfaction Virtual Agent 
ProProfs Chat
JUNE 14, 2019
Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. Takeaway: Customers today have higher expectations from brands.
CSM Magazine
JUNE 12, 2020
Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately.
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