2012 Customer Experience Management Customer Satisfaction Mobile Customer Service 
ProProfs Chat
MAY 6, 2020
They also want to use the accumulated online data to come up with great strategies that help them optimize the customer experience. B2B Customer Experience Statistics. Investing in improved customer experience pays dividends. Experience-led businesses also have 1.7x higher customer retention, 1.9x
SmartKarrot
FEBRUARY 16, 2022
With CX in mind, here are some general customer experience statistics – 89% of businesses compete primarily on the basis of customer experience (CX). 42% of customers would not mind paying more when offered a warm and friendly customer experience. higher employee satisfaction, 1.6x
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