2012 Customer Relationships Customer Satisfaction Customer Service Representative 
Comm100
APRIL 8, 2016
Even with 244 million unique customers , Jeff Bezos knows better than to see his customers as a series of transactions. But with so many different customer relationships to maintain, what’s the wisdom that keeps this enterprise running? ” — Amazon Web Services re:Invent 2012.
Comm100
SEPTEMBER 7, 2017
It means knowing how to de-escalate a situation with an angry customer, and using problem solving skills to make sure that everyone walks away from the interaction satisfied.”. Average handle time is of great significance to customer satisfaction. That’s where I first learned how to listen and talk to customers.
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