SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

Kristina Evey

JULY 5, 2018

businesses collectively lose an estimated $83 billion a year due to shoddy customer service. This comes from The Customer Experience Index released by Forrester in 2012. Now… how many years is it reasonable to hope or expect that a happy customer would likely do business with you? In fact, U.S. In fact, U.S.

Customer Experience 48

Customer Experience 2014 2015 2016 48

Kristina Evey

JULY 5, 2018

businesses collectively lose an estimated $83 billion a year due to shoddy customer service. This comes from The Customer Experience Index released by Forrester in 2012. Now… how many years is it reasonable to hope or expect that a happy customer would likely do business with you? In fact, U.S. In fact, U.S.

Customer Experience 48

Customer Experience 2014 2015 2016 48