BlueOcean
OCTOBER 4, 2021
Exploring Customer Care in the Subscription Economy. The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. They need to know they can directly affect a subscriber’s lifetime customer value through every customer care interaction.
BlueOcean
OCTOBER 4, 2021
Exploring Customer Care in the Subscription Economy. The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. They need to know they can directly affect a subscriber’s lifetime customer value through every customer care interaction.
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Kristina Evey
JULY 5, 2018
businesses collectively lose an estimated $83 billion a year due to shoddy customer service. This comes from The Customer Experience Index released by Forrester in 2012. Start with your sales in the last 12 months or fiscal year. That is the extremely simplistic calculation of your average lifetime customer value.
Kristina Evey
JULY 5, 2018
businesses collectively lose an estimated $83 billion a year due to shoddy customer service. This comes from The Customer Experience Index released by Forrester in 2012. Start with your sales in the last 12 months or fiscal year. That is the extremely simplistic calculation of your average lifetime customer value.
SurveySensum
JULY 14, 2020
Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. James has worked with both start-ups & top S&P 500 organizations, including co-founding a successful iGaming business that was successfully exited through sale to a U.K. Website : [link].
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