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Customer Service in the Digital Age

CSM Magazine

Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. Ace Hardware believes this provides far better assistance for consumers with questions than a virtual agent or website 9. Impact of Globalization.

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100+ Customer Service Statistics & Facts of 2019

ProProfs Chat

Building Brand Loyalty. Building Brand Loyalty. Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. In 2017, 35% reported reaching out on social channels, up from 23% in 2014 and 17% in 2012. What Customers Think of CX. Customers Communication Statistics.

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