2014 CEM Customer Service Net Promoter Score 
Beyond Philosophy
NOVEMBER 10, 2014
Bain and company estimates that the amount spent to attract new customers as high as seven times more than keeping an existing customer. And the key to keep your customers is improving your customer experience because 68% of the customers that leave you do so because they are upset with the Customer Service they received.
Beyond Philosophy
APRIL 7, 2016
Customer Satisfaction score to denote the health of the economy. Since 1994, the ACSI score rose from 74.8 by the end of 2014. The scores then show a steady decline across all four quarters last year, ending at 73.4. During the conversation, this person revealed the fact that he used to be in Customer Service.
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Beyond Philosophy
OCTOBER 24, 2014
1 Attraction ” on Thursday, October 30th, 2014. Downie, who I enjoy working with for many reasons, has an analogy he uses to describe his approach to improving Customer Experience: You have to gain these life experiences. 1 Attraction” on Thursday, October 30th, 2014. 3 Steps to Becoming #1 on Trip Advisor.
Beyond Philosophy
APRIL 7, 2016
Customer Satisfaction score to denote the health of the economy. Since 1994, the ACSI score rose from 74.8 by the end of 2014. The scores then show a steady decline across all four quarters last year, ending at 73.4. During the conversation, this person revealed the fact that he used to be in Customer Service.
Experience Matters
APRIL 7, 2015
For close to 20 years, we have focused on delivering innovative, reliable technology (with 100 percent uptime in 2014), building outstanding client relationships, and creating a community to share knowledge with industry thought leaders. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards.
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