2014 CEM Customer Service Return on Investment 
Beyond Philosophy
NOVEMBER 10, 2014
For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. Bain and company estimates that the amount spent to attract new customers as high as seven times more than keeping an existing customer. 26 August 2014. <
Experience Matters
APRIL 7, 2015
We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards.
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