2014 CEM Net Promoter Score ROI 
Beyond Philosophy
NOVEMBER 10, 2014
According to their 2014 US Insurance Shopping study, 28% of the Customers who switched auto insurance providers did so because of “poor experience.”. A Global Shipping company increased its Net Promoter Score (NPS) by 40% points over 30 months. 26 August 2014. < 26 August 2014. < 24 April 2014.
Beyond Philosophy
OCTOBER 24, 2014
Here are five things they would have done differently to increase their ROI even more: 1. 1 Attraction ” on Thursday, October 30th, 2014. 1 Attraction” on Thursday, October 30th, 2014. ROI on Customer Service–New Research from the Economist Intelligence Unit. 3 Steps to Becoming #1 on Trip Advisor.
Experience Matters
APRIL 7, 2015
For close to 20 years, we have focused on delivering innovative, reliable technology (with 100 percent uptime in 2014), building outstanding client relationships, and creating a community to share knowledge with industry thought leaders. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards.
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