Maz Iqbal

DECEMBER 27, 2014

Customer Experience: What Is The Default Setting? Why is that the floor at Paddington Station did not facilitate one of its primary roles: enable passengers (customers) to walk about easily, freely, quickly (if need be) around the railway station? My hypothesis, is that insufficient attention-consideration was given to the customer.

2014 99

2014 Customer Experience Customer Philosophy Fashion 99

Maz Iqbal

OCTOBER 14, 2014

And find myself in a position to share with you the table that I have put together: What Does It Take To Be A Customer Experience Excellence Leader? If there is, then it is worth taking a look at First Direct as it is in top place in 2014 and has consistently been in the top 10. What does this look like from a customer perspective?

2014 91

2014 Customer Philosophy Customer Experience Leadership 91

Maz Iqbal

DECEMBER 30, 2014

So in this final conversation of 2014, I want to share with you my thoughts on what it takes to become great; greatness necessarily involves effecting significant and substantial change. Perhaps, you wish to transition your organisation from a product-centred orientation towards customer-centred orientation.

Leadership 59

Leadership Customer Philosophy 2015 Travel 59