Talkdesk
OCTOBER 8, 2020
Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. A client-centric banking institution in a highly regulated environment is also a security-centric institution, as keeping clients´ data and privacy safe and available is of utmost importance to build and maintain trust and engagement.
Tricia Morris
MAY 18, 2015
According to the survey, self-service channel usage has increased from 67% in 2012 to 76% in 2014, while phone usage remains the same at 73%. While the voice of the customer may be heard less often over the phone, it is clearly stating a growing preference for digital engagement.
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ProProfs Chat
JUNE 14, 2019
75% of brands report that they are measuring customer engagement, but cannot define what it is. Out of all customer service engagements around the world in 2017, 52% began online. Takeaway: Customers instant engagement with a brand and expect the organization to provide online support to help them find answers fast.
Comm100
FEBRUARY 16, 2018
To reach customers in 2018, companies are now either going to have to pay for visibility, partner up with influencers, or encourage very meaningful engagement. As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.” And that has held true over the years. Source: Activate.
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