CSM Magazine
DECEMBER 2, 2015
billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014. 21% of consumers complained that it was impossible or extremely difficult to find information on retailers’ websites, a threefold increase from 2014’s 7%. Despite record UK sales of £1.1
Brad Cleveland Blog
DECEMBER 29, 2015
Retailers reported that sales via smartphones grew an average of 87% in 2014. Source: Forrester, 2015 report) 71% of in–store shoppers who use smartphones for research say their device has become more important to their in-store experience.
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Brad Cleveland Blog
DECEMBER 29, 2015
Retailers reported that sales via smartphones grew an average of 87% in 2014. Source: Google) 59% of consumers have received an advertising message on their smartphone from a brand or retailer related to their current location. …
Brad Cleveland Blog
DECEMBER 29, 2015
Retailers reported that sales via smartphones grew an average of 87% in 2014. Source: Google) 59% of consumers have received an advertising message on their smartphone from a brand or retailer related to their current location. …
GetFeedback
MAY 9, 2018
With mobile purchases on the rise, excellent mobile customer service is becoming more important. When questions arise, mobile customers should be able to reach your business quickly and easily through the mobile means of their choice (live chat, messengers, texting, FAQs, etc).
Comm100
FEBRUARY 6, 2018
Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. In 2014 Cision charged $5,700 per year for a single license to access its media database. Shopify Plus is Shopify’s solution to omnichannel customer engagement.
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