10 15 emotions-behaviors-cx-and-colin-shaw 2015 Related Topics 
Storyminers
MAY 4, 2016
The definition of customer experience (CX). According to Forrester , CX is how customers perceive their interactions with your company. So to help you gain a better understanding of what CX really is, we reached out to 19 smart and talented industry experts and asked them: “What is customer experience?”.
SurveySensum
JULY 14, 2020
With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.
Expert insights. Personalized for you.
56 
Let's personalize your content