2015 Brand Values Customer Insights Customer Journey Mapping 
Experience Matters
JANUARY 6, 2015
With this post, I’m declaring 2015 “ The Year of the Employee.”. We’ve recently seen a surge in the number of companies looking to build more customer-centric cultures and train their people on CX. Voice of the employee efforts are becoming an integral component of modern voice of the customer programs.
Experience Matters
DECEMBER 15, 2015
In my post last year I named 2015 “ The Year of Employee.” In the upcoming year, CX will continue to grow in importance for companies and an even larger number of organizations will begin their CX journeys. See the 2015 Temkin Effort Ratings. Customer Journey Designing. Effort Metric Expanding.
Expert insights. Personalized for you.
132 
Let's personalize your content