Comm100
AUGUST 23, 2018
In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future. Starbucks and Chipotle are prime examples of how mobile channels can be used to deliver exceptional customer service.
Stella Connect
JANUARY 4, 2022
Salesforce’s recommended training priorities for customer service staff include: product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals. John Boccuzzi, Jr.
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Stella Connect
APRIL 17, 2018
Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), To this list, we would add service “highlights” that naturally encourage sales. John Boccuzzi, Jr.
Stella Connect
APRIL 17, 2018
Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), To this list, we would add service “highlights” that naturally encourage sales. John Boccuzzi, Jr.
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