2017, Competitive Advantage, Customer Experience Professionals and Touchpoint

15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1]

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Blockchain, GDPR) and coordination.

2018

2018 Customer Experience Competitive Advantage 2017

Customer Experience Challenges According to 15 CX Experts

Lumoa

OCTOBER 31, 2018

As more industries continue to be disrupted by smaller, more agile, niche specialists who are better able to meet the needs and expectations of customers, larger, legacy businesses are at serious risk of losing relevance with their customers and potentially ceasing to exist. Let’s think in customer touchpoints instead.

Customer Experience

Customer Experience Customer Centricity Culture 2018

CXDNA Update

15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1]

Customer Experience Challenges According to 15 CX Experts

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