Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. “It’s every contact the customer has with your people, your product, and the way it is delivered. ” – Shep Hyken.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. It’s every contact the customer has with your people, your product and the way it is delivered. It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. It’s every contact the customer has with your people, your product and the way it is delivered. It's simple.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. It’s about bringing all groups within an organization together with a focus on making each experience more effortless for customers.

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64