Magellan Solutions

JULY 29, 2021

It dramatically heightened customers’ expectations. No longer would they tolerate endless hold times, obtuse service agents, or handoffs. Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads. Omnichannel Communication — The New Norm.

Call Center 52

Call Center Social Media Omnichannel Contact Center 52

CSM Magazine

JUNE 12, 2020

Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. Impact of Globalization.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

Comm100

FEBRUARY 16, 2018

Like Amazon, where can you create additional speed and convenience for your customer? Shep Hyken confesses that he’s tired of the words multichannel and omnichannel support – and he’s not alone. This way you can control the quality of virtual interactions, and encourage your virtual agents to continue performing at a high standard.

2018 40

2018 2017 Customer Service Social Media 40