A Conversation with CX Expert, Shep Hyken – How to Meet Today’s Sky-high CX Expectations
Comm100
AUGUST 17, 2022
Answer: “The companies that figured this out started investing in this, started training people to deliver on it, not just frontline customer service reps, but entire organizations go through training to be more customer-focused. Everybody has a customer, whether it be the outside customer or an internal customer.
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