A Conversation with CX Expert, Shep Hyken – How to Meet Today’s Sky-high CX Expectations
Comm100
AUGUST 17, 2022
Answer: “It didn’t start out as CX, it started out as CS, that’s customer service. And when I first started, the concept of customer experience was not even thought about, it was all about service.”. Service is a big part of that. Service helps drive the experience, but it’s not all of it.”
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