A Conversation with CX Expert, Shep Hyken – How to Meet Today’s Sky-high CX Expectations
Comm100
AUGUST 17, 2022
So, I see companies have been investing, I’m going to say around 2010, which is just a little over 10 years ago, there are all kinds of reports that came out that said, by 2020 customer experience would be not only one of the most important differentiators, but this is where companies would spend a lot of their money. That’s fine.
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