C3Centricity

AUGUST 17, 2020

This is no longer possible as customers are sharing their experiences of companies and brands far more than just six months ago. According to the latest global statistics, social media usage saw an increase of 21 per cent, and news consumption has risen by 36 per cent. RightNow Customer Experience Impact Report.

Customer Centricity 63

Customer Centricity Social Media Poor Customer Service Airlines 63

Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. That’s a huge disparity.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

C3Centricity

DECEMBER 3, 2018

Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers.

2016 59

2016 Poor Customer Service Social Media 2020 59

Comm100

JANUARY 14, 2016

Therefore, if you have not yet implemented self-service tools on your company website, then it’s time to get started. Social Media Is a Powerful Support Platform. According to a CellCentreHelper.com report , only 3% of companies used social media to communicate with customers as of May 2014.

2016 0

2016 Customer Service Social Media 2015 0