2020, Average Handle Time, Brands and Virtual Agent

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2020

Average Handle Time

Brands

Virtual Agent

THREE TECH SOLUTIONS TO HELP WITH THE NEW CUSTOMER SERVICE LANDSCAPE

VDS

SEPTEMBER 17, 2020

Emerging technologies help companies reduce average handle time (AHT), increase customer satisfaction (CSAT), and increase profitability. The idea is to let technology handle mundane tasks, nuisance calls, and authentication, so your agents can focus on everything else. Voice Biometrics reduces time and friction.

Virtual Agent

Virtual Agent Customer Service Contact Center Average Handle Time

3 Ways a Chatbot Can Improve Customer Service

Oracle

OCTOBER 1, 2019

That’s a particularly attractive solution when a chatbot — also called a “virtual agent” — is offered as the initial strategy, with a live agent available as needed. No longer can brands rely on a single channel for customer service; shoppers want to communicate whenever and however they choose.

Customer Service

Customer Service Virtual Agent Average Handle Time Retail

CXDNA Update

THREE TECH SOLUTIONS TO HELP WITH THE NEW CUSTOMER SERVICE LANDSCAPE

3 Ways a Chatbot Can Improve Customer Service

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