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THREE TECH SOLUTIONS TO HELP WITH THE NEW CUSTOMER SERVICE LANDSCAPE

VDS

SEPTEMBER 17, 2020

Emerging technologies help companies reduce average handle time (AHT), increase customer satisfaction (CSAT), and increase profitability. The idea is to let technology handle mundane tasks, nuisance calls, and authentication, so your agents can focus on everything else. Voice Biometrics reduces time and friction.

Virtual Agent 52
Virtual Agent Customer Service Contact Center Average Handle Time 52
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3 Ways a Chatbot Can Improve Customer Service

Oracle

OCTOBER 1, 2019

That’s a particularly attractive solution when a chatbot — also called a “virtual agent” — is offered as the initial strategy, with a live agent available as needed. Gartner research found that 25% of customer service operations will use virtual customer assistants by 2020.

Customer Service 74
Customer Service Virtual Agent Average Handle Time Retail 74
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