This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2020 Remove Average Handle Time Remove Customer Service Remove Virtual Agent
article thumbnail

THREE TECH SOLUTIONS TO HELP WITH THE NEW CUSTOMER SERVICE LANDSCAPE

VDS

SEPTEMBER 17, 2020

As companies scrambled to drive efficiencies and cut costs, they adopted new ways to improve the experience for both the employee and the customer. There are many innovative ways to improve the experience for both your employees and customers. Voice Biometrics reduces time and friction. Intelligent Virtual Agent (IVA).

Virtual Agent 52
Virtual Agent Customer Service Contact Center Average Handle Time 52
article thumbnail

3 Ways a Chatbot Can Improve Customer Service

Oracle

OCTOBER 1, 2019

That’s a particularly attractive solution when a chatbot — also called a “virtual agent” — is offered as the initial strategy, with a live agent available as needed. No longer can brands rely on a single channel for customer service; shoppers want to communicate whenever and however they choose.

Customer Service 74
Customer Service Virtual Agent Average Handle Time Retail 74
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 40,000+ Insiders by signing up for our newsletter

About
About
Editions
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024