TechSee

OCTOBER 9, 2018

trillion in spending — in the United States by 2020. Responsibly use information gleaned from previous purchases, social media interactions and other behaviors to target customers with a personalized experience. AI-powered virtual agents. 5 Enabling technologies to reach Millennials. Personalization.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

UJET

JUNE 25, 2021

In fact, one out of three businesses surveyed in 2020 said they were not confident that the experience they were providing to their customers was “good.”. Unsurprisingly, mobile usage skyrocketed during the pandemic, and the percentage of mobile interactions with the contact center is now estimated to be 80% or higher globally.

Customer Journey 82

Customer Journey Customer Experience Contact Center Omnichannel 82

TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. This always-available model of service can provide a true competitive advantage in many industries and markets.

Virtual Agent 132

Virtual Agent Contact Center Return on Investment Competitive Advantage 132

CSM Magazine

JUNE 12, 2020

Telephone assistance, written letters, and face-to-face interaction—once staples of the office landscape—are no longer sufficient to meet the changing needs of today’s global marketplace. According to a recent study conducted by Gartner Research, 15 percent of all customer service interactions will be handled entirely by AI by 2020 1.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52