Thriving Amidst Rapid Change: Conversational AI and Collections
Interactions
JULY 2, 2020
Agencies work tirelessly to update day-to-day contact center operations to drive profitability despite a competitive industry landscape. 2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. .
Let's personalize your content