2020, Customer Care, Customer Change and Customer Journey

2021 Survey: The State of Journey Management & CX Measurement

Pointillist

JUNE 7, 2021

In 2020, enterprises and consumers were forced to cope with unpredictable circumstances that altered how customers behave, what they want from brands and most importantly, how organizations can meet their evolving expectations. Journey Management Maturity Separates CX Leaders from the Pack. By Stephanie Ventura.

Measurement

Measurement 2021 Management Omnichannel

5 Easy (and Effective) Routing Rules for Omnichannel

Comm100

APRIL 27, 2020

Routing rules can be applied across channels, saving more customers from two of the most excruciating customer pain-points: getting passed around from agent to agent before connecting with someone who is able to handle their issue, and having to repeat their story over and over again. Customer journey.

Omnichannel

Omnichannel Download Automotive Connections

CXDNA Update

2021 Survey: The State of Journey Management & CX Measurement

5 Easy (and Effective) Routing Rules for Omnichannel

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