Customer Service Week: A Time to Celebrate Customers AND Employees
ShepHyken
SEPTEMBER 30, 2020
We surveyed over 1,000 consumers as part of our 2020 Achieving Customer Amazement Survey and asked them just that. The top response, with over 65% of respondents in agreement, is that people just want to be treated like a valued customer—with kindness, respect and dignity. Customers are people, not account numbers.
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