ShepHyken

SEPTEMBER 30, 2020

We surveyed over 1,000 consumers as part of our 2020 Achieving Customer Amazement Survey and asked them just that. The top response, with over 65% of respondents in agreement, is that people just want to be treated like a valued customer—with kindness, respect and dignity. Customers are people, not account numbers.

Customer Service 126

Customer Service Poor Customer Service Customer Service Representative Customers 126

ShepHyken

APRIL 8, 2019

Customer Experience Mistakes That Can Ruin Your Business by Nate Vickery. CustomerThink) The Customers 2020 Report states that by the year 2020, customer experience will take its rightful place as a key brand differentiator. How to Engage Remote Customer Service Teams by John Ernsberger.

Article 102

Article 2019 Customer Service Hotels 102

CSM Magazine

DECEMBER 18, 2023

Survey Says: Customer Service Needs Improvement Customer Care Measurement & Consulting (CCMC), a company specializing in customer service research, conducts periodic customer rage surveys. The most recent one from 2020 had some shocking results. Lost customers mean lost profit.

Customer Service 52

Customer Service Social Media Multi-Channel Poor Customer Service 52

CSM Magazine

OCTOBER 5, 2020

We surveyed over 1,000 consumers as part of our 2020 Achieving Customer Amazement Survey and asked them just that. The top response, with over 65% of respondents in agreement, is that people just want to be treated like a valued customer—with kindness, respect and dignity. Customers are people, not account numbers.

Customer Service 52

Customer Service Poor Customer Service Customer Service Representative Customers 52

Magellan Solutions

AUGUST 13, 2021

Therefore, they can deal with customers’ issues delicately with regards to their feelings too. 68% of customers said that their most recent positive customer service experience is with a pleasant customer service representative who helped them with their questions. Magellan Solutions. Global Sky.

2021 52

2021 Call Center 2019 Customer Service Representative 52

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Customer retention statistics: More than 6 in 10 U.S. 42% of respondents have left a business due to poor customer service. (

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

ProProfs Chat

JUNE 14, 2019

We’ve compiled a list of 100+ customer service statistics and trends to help you provide delightful support experience. Latest Customer Experience Trends. What Customers Think of CX. Customers Communication Statistics. Poor Customer Service Experiences. Great Customer Service Statistics.

2019 90

2019 Customer Service Social Media Poor Customer Service 90