Remove 2020 Remove Customer Service Training Remove NPS Remove Telecommunications
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.

2020 132
article thumbnail

5 Top Customer Service Articles For the Week of June 5, 2017

ShepHyken

by Scott Stone (CustomerThink) If you think customer experience is an issue of priority only for customer-facing industries like retail and telecommunications, think again: Statistics show that customer experience affects all industries directly. CX & NPS Trends for Influencers – 2020 Edition by CustomerGauge.

2017 74